![]() Smartphones require the use of an eKEY Fob or eKEY Adapter to access the iBox. Another option may be set to require all showings be prescheduled with the listing agent. Since the November 2011 conversion to the new iBox BT, GBRAR NO LONGER SUPPORTS THE OLDER SUPRA iBOX, as such we will not provide lockbox removal services on any iBoxes that are reported as defective. The iBox offers the ability to customize showing hours. If the box is cut from the property and does NOT test as defective, or if the locksmith is dispatched and there is no box on the property as defined in this report, then you may be charged to cover the cost of the locksmith ($75-$150), and may have to purchase a replacement shackle in order to place the box back into service. If the box tests defective then GBRAR will issue a replacement for the box. Once the box is returned to GBRAR we will test the box to determine if the box is in fact defective. If you have tried these steps, you may submit a request to have a locksmith remove the box from the property. If they identify the box as defective obtain a reference number for replacement. They may be able to provide further suggestions and/or identify the box as defective. A red, flashing light on the front of the box indicates it is on.ĥ) Call SUPRA Support at 1-87. If you are having difficulty removing a box from a property you should first follow these steps:ġ) Lift up on the key container to remove pressure from the shackle while opening.Ģ) To release the shackle remember to PUSH DOWN then PULL UP to release the shackle.ģ) If the box is located in direct sunlight and you are using an ActiveKey or an iPhone key, shield the sensor on the lockbox from sunlight to make sure there is no interference.Ĥ) If you are using and Android or Blackberry key, make sure that you have turned on the box by pushing up on the bottom of the key container. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.Use this form to submit reports of defective lockboxes. This Class B digital apparatus complies with Canadian ICES-003. This device must accept any interference received, including interference that may cause undesired operation.Ĭhanges or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This device may not cause harmful interference.For Bluetooth, press up on the bottom of the iBox BT or iBox BT LE to turn it on. Operation is subject to the following conditions: Uncheck the Add to Inventory box, if desired. This device complies with part 15 of the FCC rules. Other brand and products names are or may be trademarks of, and are used to identify products or services of, their respective owners. Supra, ActiveKEY, and eKEY are registered trademarks of Carrier. In extremely cold weather conditions, place the keybox where it can be protected from precipitation.In extremely hot climates, place the keybox in the shade to prevent it from becoming too hot, which may reduce battery life.The iBox BT LE and iBox BT are designed to operate in temperatures ranging from -40☏ to 185☏.Avoid hanging the keybox where sprinklers or faucets will spray the key container. Always hang the keybox in a vertical position and place it where moisture from rain or snow cannot run into the key container.The battery level is also sent to the Supra data center and can be viewed on SupraWEB. When removing the keybox shackle, your key will display the current keybox battery level. No maintenance is required and the battery is designed to last the life of the product - a minimum of six (6) years. ![]() Shackle Code and press down on shackle to release while supporting iBox. ![]() You do not need to replace the battery in the iBox BT LE or iBox BT because it uses a long-life lithium battery. Supra Lockbox open Shackle Instructions: Turn on your Bluetooth function in. ![]() ![]() To replace the shackle, line up the shackle with the keybox and push it down until it clicks into place. After performing the release shackle process using your key, hold the keybox and push down firmly on the top of the shackle, then pull up on the shackle to completely remove it. ![]()
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